Welcome, ITIL practitioners / enthusiasts.
This is the first post of what we hope will be a long and productive journey, on a blog dedicated to exploring the Best Practices associated with the Information Technology Infrastructure Library (currently in its third version, also known as ITIL v3).
Articles of various levels and other resources will inhabit this space, but the most important contribution will be YOUR practical experience with ITIL: because theory is never enough, only the experience of people brings real results. Submit to us your opinions, knowledge and practice (whether you have just begun to work with these best practices or are already a master), helping us to improve: share your knowledge and trade know-how with other ITIL-involved readers, contributing to the development of the IT community.