Benefits of the IT Infrastructure Library

Many people ask, understandably, "why should you care about ITIL?". Well, potentially, the IT Infrastructure Library …

- Leads to a higher IT services user / costumer satisfaction
- Facilitates an improved service availability (linked to increased business profits and revenue)
- Reduces rework or lost time, and improves resource management and usage (which brings financial savings)
- Increases your time to market for new products and services
- Improves decision making and optimized risk

You could also wonder if the implementation of ITIL guidelines would benefit your company.

The answer is: if your business has acquired enough complexity to require IT service management, then you can probably benefit from adhering to best practices. Furthermore, by definition, best practices are activities or processes that have proven themselves successful in a large number of organizations, spanning various characteristics, dimensions, and areas of business. Regardless of your area, the improvement of your IT services (if you require them) can bring many benefits to the overall business.

However, the process of implementation is seldom an easy one. It requires training and commitment, and various degrees of effort, depending on how attuned to these best practices your company already is. For some, it may be a veritable culture-shock, but the end results may just prove to be worthwhile. Most companies, once adapted to the recommended practices, can’t even conceive of a different way to work.